Refund policy

We as a brand commit to lowering our footprint on our planet to protect our Winters and therefor we feel obliged to ask our customers to shop consciously as well.

This means choosing the right sizes before placing your final order with us to reduce the amount of return shipments. The estimated worldwide emission of CO2 through return shipments is estimated at 4.7 million tons. THIS IS 4.700.000.000 kg PER YEAR. This is a scary large number and we can only imagine the impact this has on our favorite time of the year but with every single purchase you can make a difference. Our awesome Rider Service will help you finding the right product for you in case you are not sure yet.
 
That said we still have a 45-day return policy, which means you have 45 days after receiving your item arrived to request a return. Since everybody can make a mistake and things can always go wrong. COSTS MAY APPLY!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately we cannot accept any returns that do not meet these criteria.

To start a return, you can just login here with your email and order number. We will than take care of the rest for you and contact you with further instructions.

You can always contact us for any return question at webshop@bataleon.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Return here

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Any items with discounts of 30% and higher are considered sale items.

We also do not accept returns outside of the EU, USA and Canada.

 

Refunds/Exchanges

You have the option to exchange your product with a different product, receive a voucher for your next purchase or we can pay out the amount to your credit card. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Costs

In the case of damaged products or wrongly shipped items we will cover the costs for the return. In all other cases you will be obliged to cover the costs for your return shipment.